FAQ

SHOP HOURS

Heyloveit is open and happily fulfilling orders Monday - Friday, 8:30 AM - 5:00 PM Pacific Time. 
ORDERS
What forms of payment do you accept?
We gladly accept PayPal, Visa, MasterCard, American Express, Discover, JCB and Diners Club.
Getting an error message that your zip code is invalid at checkout?
Check to make sure that the billing address you entered matches the address on file with your credit card company.  That usually does the trick!
SHIPPING
Do you offer free shipping?
Yes, part of our products is free shipping.
When will my order ship?
Our normal processing time is 2-3 business days.
When will my order ship if I pay for expedited service for an order placed on the weekend / when your offices are closed / on a holiday?
    When you pay for expedited service, we will be quicker and also take the corresponding expedited shipping service. But please remember that our office hours are Monday - Friday from 8:30 am - 5:00 pm Pacific Time.  Orders are only processed and shipped during normal business hours.  Once we open, expedited orders are pulled and shipped with priority.  Priority orders placed after 2:00 pm Pacific Time will be processed the morning of the next business day. But don't worry we are going to be as quick as we can to send our lovely products to you.
    Why does my tracking number says "Not Found"?
      It can take up to 24 hours before a tracking number appears.  If you received a shipping confirmation email, your item is on it's way to you but has not yet been scanned by USPS/FedEx/Postal services from your countries.
      How long your shipping costs?
        To US, it normally takes 5-15 working days.
        To the other countries, it normally takes 10-25 working days.
        QUALITY CONTROL
        Uh oh.  Something is wrong with my order or product.  What do I do?
        All of the products are inspected as perfectly before they ship from our warehouse. But if there's very few chance of transportation problem, contact our Customer Happiness Department and we will be glad to assist you.  Please have your order number handy so we can get right to business.
        What is your return policy?
          You can take a look at it HERE.